Zapp Customer Care

Payments & credits

Can I pay with cash?

What payment methods do you accept?

Payment methods

I placed an order, but my delivery never arrived. What happens now?

What should I do if I'm charged multiple times for the same order?

What if I'm charged for something I didn't order?

I cancelled my order, so why am I still being charged?

Payment problems

What are Zapp credits?

How do I use my credits?

Can I use credits to pay for the delivery fee?

Zapp credits

How to redeem a promo code or voucher?

Do vouchers have an expiry date?

My voucher doesn't seem to be working. Can you help?

Why didn't I receive a voucher when I filled out a survey?

I added a voucher at checkout but still got charged the full amount. What should I do?

What happens if I make a purchase cheaper than my voucher?

How do I get a Zapp voucher?

Zapp vouchers

I asked for a refund a couple of days ago. Why am I still waiting for it?

Refunds

Can I ask for an invoice?

Invoices

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WhatsApp

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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