We’re always happy to help!
Here’s what to do:
Check the code against the one in your notification centre (the bell icon on the home screen), as that is where we always send it.
If you copied and pasted the code correctly, double-check that there is no space before or after it;
Make sure that you are meeting the minimum order value; you can review this in the terms and conditions of your email;
If you’re trying to use a voucher with a minimum order value, please note that it doesn’t cover your fees;
The prices you pay, including promotional (reduced) prices, count towards a voucher's minimum spend. The saving itself isn't added on top, so a heavily reduced basket may sit just under the minimum.
Percentage-off vouchers apply only to items at their full price, so any items already reduced are not included in the voucher discount.
Hope that’s sorted out the problem!
Please also bear in mind that vouchers cannot be used on tobacco and nicotine products, and cannot be used when adding items to an existing order.
If the voucher still won't apply at checkout, contact our Customer Care team with a screenshot of the notification the code came from, and we'll look into it.