My order
25 articles
If I forget an item, can I still add it to my order?
I placed an order with the wrong address. Can my order still be delivered?
I gave the wrong address for my order. Is it too late to change it?
If I place an order by mistake, what should I do?
If I place a duplicate order, can I cancel it?
Is there a cancellation fee?
What is Zapp's cancellation policy?
What if a product is missing from my order?
There was a problem with my order. I received Zapp credits, how do I use them?
How soon after submitting a complaint could I expect to receive compensation?
My delivery's not what I ordered. What should I do?
I got sick from a product I bought through Zapp. What should I do?
What do I do if I receive an out-of-date product?
I received a damaged product. What should I do?
I received a product which was nearly out-of-date. What should I do?
I received somebody else's order. What should I do?
Can I return an item or order?