We understand that sometimes you may need to return an item — we’re here to help!
Customers can request a return for eligible items/orders under the following conditions:
The item is unused, unopened, and in original packaging
The item is non-perishable
The sum of non-perishable items in the order is greater than £50
The return request is made within 24 hours of delivery
Photo evidence is provided to confirm the item/s are in their original conditions
If your item meets all of these criteria, we will happily arrange for a courier to collect the item and issue a refund once it has been returned to our store and verified.
Please note:
(1) Perishable goods (e.g. fresh or chilled items), opened/used products, and return requests made after 24 hours from delivery are not eligible for return.
(2) Hygiene & Safety Exemption Policy
Some products are non-returnable once opened due to hygiene and safety standards. This includes, but is not limited to: earbuds and in-ear audio devices, personal care items (razor heads, toothbrush heads, skincare/makeup), intimate apparel where hygiene seals are removed, health devices intended for single-person use, and any product with a broken tamper or hygiene seal.
Once the return is confirmed, refunds may take 3–5 working days to appear in your account.
Please contact our Customer Care Team, providing photographic evidence of the issue encountered, so we can look into this further.